Delivery & returns

Order queries

If you need speak to someone about your order please call our Customer Services Team on 020 3171 1777. Please have your order number or shop ID ready.

Delivery information

Our courier delivery hours are 8.00am–6.00pm.

Our office hours are Monday–Friday, 9.00am–5.30pm. We are closed on Saturdays and Sundays and bank holidays.

Delivery charges

Order value excluding VATDelivery chargeService
Under £50£2.992–3 working days
£50–£99.99£2.99Next day
£100+FREENext day

Delivery restrictions

Orders from outlying areas of the UK such as the Scottish Highlands will be delivered within 3 working days. Please contact us for further information.



Returns policy

Missing item

If you are missing an item(s) in your delivery please notify your sales agent, or email or call Customer Services on 020 3171 1777 within 3 working days of delivery.

The missing item(s) will be despatched as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

Incorrect item

If you receive an incorrect item(s) in your delivery please notify your sales agent, or email or call Customer Services on 020 3171 1777 within 3 working days of delivery.

Your sales agent will collect the item(s) and the correct item(s) (if appropriate) will be despatched as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

Faulty / damaged items

If you receive items that are faulty or have been damaged in transit please notify your sales agent, or email or call Customer Services on 020 3171 1777 within 3 working days of delivery, or within 3 months of delivery for customer returned faulty goods.

Your sales agent will collect the item(s) and replacement items will be despatched as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

In all cases please ensure you keep the items in good condition and take reasonable care to ensure that packaging remains undamaged.

Refunds

Requests for refunds must be made within the timescales stated above by notifying your sales agent, or by email or calling Customer Services on 020 3171 1777.

Refunds will only be offered for items which fall into one of the categories above.

Please note that refunds for incorrect items will only be processed if goods are returned in a saleable condition and packaging is undamaged.

Your sales agent will collect the item(s) and your refund will be processed within 10 working days if the item(s) are returned in a satisfactory condition. Should your order have been made using your account credit this will be restored to its original amount and be available to use for future orders.